Australians spent an estimated 123 million hours on hold in 2024, averaging over 11 hours per person, according to research from ServiceNow.At the same time, rising service costs and growing expectations for 24/7 customer support are placing increasing strain on
Until recently, most institutional conversations around real world asset tokenization ended at pilot programs. In 2025, that boundary started to break. Banks, asset managers, and funds began issuing and managing tokenized assets within active financial workflows. The appearance of tokenized
AI chatbot development has moved rapidly from experimental pilots to enterprise-wide production systems. What began as basic FAQ automation has evolved into mission-critical AI infrastructure embedded across customer support, sales, operations, HR, and internal knowledge workflows. By 2026, enterprise AI
The GENIUS Act establishes a regulatory framework for bank-issued stablecoins within existing supervisory regimes. It defines how stablecoins issued by regulated banks are structured, backed, governed, and redeemed, placing them within the scope of regulated financial operations. The Act sets
2025 was a significant year for Shamla Tech Solutions, bringing together work across Web3 infrastructure, AI-driven systems, and real-world asset (RWA) tokenization under a more visible and outward-facing footprint. Across the year, this work surfaced through concrete milestones tied to
Real-world asset (RWA) tokenization is being deployed by enterprises that operate inside regulated financial systems and established market structures. These organizations are extending legal ownership, custody, compliance, and reporting frameworks into tokenized environments, with a focus on operational reliability rather
